COVID-19 Update: November 18th, 2020

For the protection of our clients and staff, as of Monday, November 21st, we will be providing curbside service only. As veterinarians, we swore an oath to promote animal health and welfare but also to protect the health of the public. Our new policy will be put in place to minimize your and our exposure to COVID-19.

This means that with the exception of euthanasias, clients will not be allowed to enter our building.

As of now, the policy below will be in effect until January. But we will continue to keep you updated via our website and Facebook. As things changes, we will let you know.

For now though:

If you have an outpatient appointment scheduled with us:

1. Our receptionists will take a brief description from you as to why your pet is being seen.
2. Bring your cell phone with you.
3. Call us from the car when you arrive, and confirm your cell phone number with us.
4. When instructed:

• For dogs

- Bring your dog into the vestibule just past the front door and hook our blue leash to your dog's collar or harness using the provided hook.

-If you are being seen in our Thurmont office, we will have a staff member meet you at the door to take your leashed pet from you.

- Do NOT leave your dog untethered.


• For cats

• Your cat MUST be in a carrier.
• Bring your cat into the vestibule just past the front door. Leave your cat in it's carrier in the vestibule.

• For exotics
  • Your pet MUST be in a carrier or cage.
  • Bring your pet into the vestibule just past the front door. Leave your pet in it's carrier or cage in the vestibule.

5. Return to your car and await a call from the doctor to discuss your concerns and findings of the exam. Please keep your cell phone clear and stay available for the doctor's call.
6. When we are done working with your pet, we will return your pet to the vestibule and a receptionist will have you pay by phone via credit card. After payment, you may then come retrieve your pet. If you are paying by check or cash, a receptionist will come out to do the transaction at your car through your window.
   -If medications were dispensed, we will hang them on a hook in the vestibule.

If you have scheduled to have your pet dropped off for boarding or an in-house treatment:

1. Bring your cell phone with you.
2. Call us from the car when you arrive and confirm your cell phone number with us. Our receptionists will go over by phone what you are leaving your pet for.
3. When instructed:
   -Bring your dog into the vestibule just past the front door and hook our blue leash to your dog's collar or harness using the provided hook.
   -Leave your cat in it's carrier in the vestibule
   -Do not leave your dog untethered nor bring a cat in without its carrier
   -If you are bringing medications and/or food with you, please let the receptionist know prior to bringing your pet into the clinic.
4. Sign the consent form on the clipboard and be sure to write a both a primary phone number and a secondary phone number where you or someone can be reached while your pet is in our care.
5. As soon as you exit, someone will come retrieve your pet.
6. We will call you when we have an update on your pet or when you pet is ready to go home. But you may call to check in later in the afternoon. Do not walk in unannounced.
7. When you return to pick up your pet, please call us from the car.
8. A receptionist will have you pay by phone via credit card. After payment, you may then come retrieve your pet. If you are paying by check or cash, a receptionist will come out to do the transaction at your car through your window.
   -If medications were dispensed, we will hang them on a hook in the vestibule.

*All pens, clipboards, door handles, and clip for the collars will be disinfected between clients.

If you are coming to pick up medications:

1. Bring your cell phone and call us from the car when you arrive.
2. Our receptionist will have you pay by phone via credit card. They will bring the meds or food out to you.
3. If you are paying by cash or check, a receptionist will come to your car to handle the transaction.

Again, these policy changes are in place to protect human and animal health. If our staff becomes ill, we will no longer be able to provide health care to our patients. During this very difficult time, we appreciate your understanding and cooperation.