Updated COVID-19 Policy as of July 11th 2020

Updated COVID-19 Policy 7/11/2020

As of Monday, July 13th, we will begin allowing clients into the building at our Opossum Pike location.  Please note the following guidelines we have put into place to protect the health of both you and our staff, so that we may remain open and continue to provide care to your pets.  Please also note that the as the COVID-10 pandemic continues to be an evolving situation our policies are subject to change at any time.  

• To limit crowding in the waiting room, clients must still call us from the parking lot before entering.  Please do not enter the building until you are told to do so.
• Anyone entering the building must wear a mask covering both their mouth and nose.
• Anyone who is not comfortable entering the building may still wait outside in their car while we examine their pet(s).
• Only 1 individual will be allowed in the building with their pet(s).  (We will allow 2 individuals to be present for euthanasias).
• Technicians and caretakers will hold pets for their examinations while clients must remain seated on the bench in the exam room or standing 6 feet away.
• There will be tape marking where clients can stand at the checkout counter and in the waiting room to allow for social distancing from our staff and to discourage leaning on the counters.
• Transactions for medicine and prescription food pickups will still occur over the phone and the medications and the prescription foods will be brought outside for pickup.
• We will continue to thoroughly wipe down and disinfect all doorhandles and countertops and other surfaces throughout the day.

Thank you for you continued patience and understanding.